Contact information

At Grillzap, customer satisfaction is important to us. Whether you have a question about an order, need assistance with a product, or would simply like additional information, our support team is here to help.

We strive to respond to all customer inquiries as promptly as possible during regular business hours.

How to Reach Us

Customer Support Email

For general inquiries, order assistance, returns, refunds, or product-related questions, please contact us at:

Email: support@grillzap.shop

Phone Support

If you would like to speak with a member of our customer support team, you may reach us at:

Phone: +1 716-992-0536

Business Address

Grillzap

517 E 117th St
New York, NY 10035
United States

Please note that this address is provided for business correspondence and authorized return-related communication when applicable.

Customer Service Hours

Our support team is available during the following hours:

Monday – Friday
9:00 AM – 6:00 PM (Eastern Standard Time)

Messages received outside business hours, on weekends, or during holidays will be answered as soon as possible on the next business day.

Order Support

If you are contacting us regarding an existing order, please include the following information whenever possible:

Order number
Full name used on the order
Email address used during checkout
A brief description of your question or concern

Providing these details helps us assist you more efficiently.

Shipping and Delivery Questions

For questions regarding shipping updates, delivery status, or tracking information, please contact our support team using the email address listed above. Tracking information is typically provided once an order has been dispatched.

Returns and Refund Assistance

If you would like to request a return or have questions regarding a refund, our customer support team will be happy to guide you through the process in accordance with our Return & Refund Policy.