Refund policy

Last Updated: June 21, 2026

At Grillzap, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy carefully before initiating a return request.

By placing an order through our website, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the item must meet the following conditions:

The item must be unused and unworn.
The item must be in its original condition.
The item must be returned with all original packaging, tags, and accessories, when applicable.
The return request must be submitted within 30 days of delivery.

Items that do not meet these requirements may not be eligible for a refund.

Return Authorization

Before sending any item back, customers must contact our support team to obtain return instructions.

Returns sent without prior authorization may experience delays in processing or may not be accepted.

To begin a return request, please contact:

Email: support@grillzap.shop

Phone: +1 716-992-0536

Return Shipping Address

All approved returns must be sent to the following address:

Grillzap

517 E 117th St
New York, NY 10035
United States

Please do not send returns to any address other than the one provided above unless specifically instructed by our customer support team.

Return Shipping Costs

Customers are responsible for return shipping expenses when returning eligible items for reasons such as:

Change of mind
Incorrect size selection
Personal preference
Unwanted items

We recommend using a trackable shipping service, as Grillzap cannot guarantee receipt of items returned without tracking information.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please contact us within a reasonable time after delivery.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos of the product and packaging

After review, we will determine the appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Non-Returnable Items

The following items may not be eligible for return:

Used or worn products
Items damaged due to misuse or improper care
Products returned without original packaging when required
Items returned beyond the 30-day return period

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund request.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds are generally processed within 5–10 business days.

Depending on your financial institution or payment provider, additional time may be required before the refunded amount appears in your account.

Original Shipping Charges

If applicable, original shipping charges are generally non-refundable unless the return is the result of our error, a defective item, or an incorrect shipment.

Refused Deliveries and Unclaimed Packages

Orders refused by the customer or returned due to an incorrect address provided during checkout may be subject to deductions for return shipping fees or carrier-related charges where applicable.