Shipping policy
Last Updated: June 21, 2026
At Grillzap, we are committed to delivering your order as efficiently and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
Website: https://grillzap.shop
By placing an order with Grillzap, you agree to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed during normal business hours, Monday through Friday, excluding major holidays.
Orders placed after our daily order cutoff time of 5:00 PM Eastern Standard Time (EST) may begin processing on the following business day.
Please note that processing time is separate from shipping and delivery time.
Shipping Costs
We proudly offer Free Standard Shipping on all products sold through our website.
No minimum purchase amount is required to qualify for free shipping.
Estimated Delivery Time
After an order has been processed and shipped, estimated delivery typically takes:
7–12 Business Days
Delivery estimates are based on normal shipping conditions and may vary depending on destination, carrier operations, seasonal demand, weather events, or other circumstances beyond our control.
While we strive to meet all estimated delivery windows, delivery dates are not guaranteed.
Tracking Information
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Tracking updates may take several business days to appear after shipment has been handed to the carrier.
Customers can use the provided tracking number to monitor delivery progress.
Shipping Destinations
Grillzap currently ships to customers within regions supported by our shipping partners.
In certain situations, delivery availability may be limited due to carrier restrictions, local regulations, or service interruptions.
If we are unable to fulfill an order to a particular location, we will notify the customer and issue an appropriate refund if necessary.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Grillzap is not responsible for delays, failed deliveries, or additional costs resulting from:
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Incorrect shipping addresses
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Incomplete address details
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Invalid contact information
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Customer-provided errors
If you notice an error in your shipping information, please contact us as soon as possible before your order enters processing.
Delayed Shipments
Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to factors outside our control, including:
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Severe weather conditions
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Transportation disruptions
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Carrier delays
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Customs inspections (where applicable)
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Peak shopping seasons
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Natural disasters or other unforeseen events
We appreciate your patience should such delays occur.
Lost or Missing Packages
If tracking information indicates that a package has been delivered but you have not received it, we recommend:
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Checking with household members or neighbors.
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Verifying the shipping address used for the order.
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Contacting the shipping carrier for additional delivery details.
If assistance is still needed, please contact our customer support team and we will make reasonable efforts to help investigate the issue.
Damaged Packages
If your order arrives damaged, please contact us within a reasonable time after delivery.
To assist with the review process, customers may be asked to provide:
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Order number
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Photos of the damaged item
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Photos of the shipping packaging
We will evaluate each situation individually and work toward an appropriate resolution.
Multiple Packages
For logistical reasons, orders containing multiple items may occasionally be shipped separately.
If this occurs, you may receive multiple tracking numbers and packages that arrive on different dates.
There will be no additional shipping charges for split shipments.
Shipping Policy Updates
We reserve the right to modify this Shipping Policy at any time to reflect operational changes, shipping partner updates, or legal requirements.
Any revisions will become effective immediately upon posting on this page.
Contact Us
If you have questions regarding shipping, delivery, or order status, please contact us:
Grillzap
Email: support@grillzap.shop
Phone: +1 716-992-0536
Business Address:
517 E 117th St
New York, NY 10035
United States
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Website: https://grillzap.shop